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Earthlink EMail is not Delivered

Users with an Earthlink email address may not receive email messages generated from this website. This is because Earthlink incorrectly rejects the email from our server indicating there is a configuration error.

Our server is properly configured and verified by the other email services on the Internet, so the problem lies with Earthlink. Earthlink has been unresponsive to our requests and the requests of its users to resolve this issue.

To circumvent the issue, we recommend that Earthlink users create a free email account on gmail or another free service. Have that account forward email to their Earthlink mailbox.

If you create a new email address, you ened to update your email address on this website. Use the menu "My Account", "My Account Settings".

Technical Details

Messages sent from out server to an Earthlink mailbox get rejected with the following message:

mx-canard.atl.sa.earthlink.net rejected your message to the following email addresses:
xxx@earthlink.net
Your message couldn't be delivered and there was no valid enhanced status code being issued by the remote mail system to determine the exact cause, status: '550 ERROR: No or mismatched reverse DNS (PTR) entries for 50.196.170.49'.
mx-canard.atl.sa.earthlink.net gave this error: ERROR: No or mismatched reverse DNS (PTR) entries for 50.196.170.49

Diagnostic information for administrators:
Generating server: spiexch3.spi-intranet.com
xxx@earthlink.net
mx-canard.atl.sa.earthlink.net
Remote Server returned '550 ERROR: No or mismatched reverse DNS (PTR) entries for 50.196.170.49'
Original message headers:
Received: from spiexch3.spi-intranet.com (192.168.120.23) by spiexch3.spi-intranet.com (192.168.120.23) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256) id 15.1.1034.26; Sun, 11 Mar 2018 19:18:14 -0700
Received: from SPIWebSvr2 (192.168.120.12) by spiwebmail.spi-intranet.com (192.168.120.23) with Microsoft SMTP Server id 15.1.1034.26 via Frontend Transport; Sun, 11 Mar 2018 19:18:14 -0700
MIME-Version: 1.0
From: Visual Pursuits Support
To: "Membership Managers, Treasurer, Web Content Managers, Website Administrators"
Reply-To: Visual Pursuits Support
Date: Sun, 11 Mar 2018 19:18:14 -0700
Subject: New Features for Your Visual Pursuits Website
Content-Type: multipart/alternative; boundary="--boundary_6_27b92a2f-20ce-4b38-949a-92b496585bee"
Message-ID:
Return-Path: Support@SoftwarePursuits.com

Verification

If you perform a reverse DNS lookup on 50.196.170.49, it resolves properly:

Results
50.196.170.49 resolves to
"softwarepursuits.com"
Top Level Domain: "softwarepursuits.com"

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This website is hosted by Visual Pursuits, a service provided by Software Pursuits, Inc.